How do I place an order? ▾
All orders have to be placed online via our website below. We are unable to accept orders via email or over the telephone:
https://www.bluestreakgifts.com
Should you require any assistance, you can contact our Customer Service Team via email, live chat or the telephone.
How long will it take to receive my order? ▾
We provide a fast dispatch service and orders are shipped throughout the United Kingdom and worldwide via DPD and DHL Express. DPD provides a fast premium delivery service for the United Kingdom and a reliable cost effective solution for international delivery. DHL Express is trusted worldwide for super-fast and secure international delivery.
FREE SHIPPING is available to the United Kingdom for orders over £75 and international orders over £250 for select countries.
For more information on delivery times, customs fees, taxes and tariffs, please see our Shipping Information page.
Do you ship internationally? ▾
Yes, we provide a fast dispatch service and orders are shipped internationally via DPD and DHL Express with Duties Pre-Paid (DDP). DPD provides a fast premium delivery service for the United Kingdom and a reliable cost effective solution for international delivery. DHL Express is trusted worldwide for super-fast and secure international delivery.
Free standard shipping is available on international orders over £250 for select countries.
We have updated the way we process orders for customers located outside of the United Kingdom. Our website automatically calculates all applicable customs duties and tariffs at checkout, and these charges are paid directly to your local customs authorities on your behalf, ensuring that your order is processed efficiently and delivered without delays or unexpected additional costs.
What this means for you:
- All-inclusive Price: Your order total, including customs duties and tariffs, is shown at checkout - so there are no surprise charges upon delivery.
- Hassle-Free Transactions: You won’t need to complete extra procedures or pay additional customs fees when your goods arrive.
- Faster Delivery: Since duties are prepaid, your shipment clears customs more quickly, resulting in faster delivery times.
For more information on delivery times, customs fees, taxes and tariffs, please see our Shipping Information page.
What about customs duties, taxes and tariffs? ▾
We have updated the way we process orders for customers located outside of the United Kingdom. Our website automatically calculates all applicable customs duties and tariffs at checkout, and these charges are paid directly to your local customs authorities on your behalf, ensuring that your order is processed efficiently and delivered without delays or unexpected additional costs.
What this means for you:
- All-inclusive Price: Your order total, including customs duties and tariffs, is shown at checkout - so there are no surprise charges upon delivery.
- Hassle-Free Transactions: You won’t need to complete extra procedures or pay additional customs fees when your goods arrive.
- Faster Delivery: Since duties are prepaid, your shipment clears customs more quickly, resulting in faster delivery times.
For more information on delivery times, customs fees, taxes and tariffs, please see our Shipping Information page.
How can I track my order? ▾
When your order has been dispatched our system will automatically send you an email / sms to confirm that your order has been dispatched, along with the tracking number and a link to the carriers website, so that you can track the progress and delivery of your order.
Using the tracking number from your dispatch email, you can track the progress of your package via the appropriate carriers website below:
You can also track your shipment by selecting Track your orders via our live chat window. Simply enter your order details or tracking number and our Bluestreak AI assistant will provide you with a real-time update.
Alternatively, log into your account on our website, select on My Account and your Orders tab. Here you will see your order history where you can select the order of interest and click on the Track shipment button.
What if my package is lost or damaged? ▾
Route's Package Protection is a shipping insurance solution that provides coverage for your order in the event it is lost, stolen, or damaged whilst in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re fully 100% supported, no matter what, FREE of charge. If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced.
You can find further information on how Route works, when and how to make a claim on our Shipping Information page.
How do I register an account on your website? ▾
You can create a Customer Account on our website at any time. When you register an account, you will automatically be enrolled into our Loyalty Rewards Program, where you automatically earn reward points for every purchase.
How do I get an invoice for my order? ▾
When an order is placed via our online shop, you can see your historical orders by logging into your account. From here you can select orders and download a PDF invoice.
Please contact our customer service team if further assistance is required.
How do I earn and spend my loyalty reward points? ▾
The Bluestreak Crystals Rewards Program is available to everyone who registers an account on the our online shop. Our rewards program can easily be accessed by clicking on the 'Rewards' icon found in the bottom left corner the homepage.
You can find more information on the Bluestreak Gifts Loyalty Rewards page.
Do you have a size chart? ▾
Choosing the perfect size has never been easier with our comprehensive online size charts, created to help you select the ideal beads jewellery from our collection. At Bluestreak Crystals, we understand that precision matters. That’s why we provide dedicated size guides for each product type — one for crystals and another for finished jewellery — reflecting the unique way each item is measured and crafted. Whether you’re designing, embellishing, or purchasing a finished piece, our size charts ensure you can shop with confidence and achieve a flawless fit every time.
Where is Bluestreak Crystals located? ▾
The Bluestreak Crystals office is based in the United Kingdom, our full postal address and a map of our exact location can be found at the bottom of our Contact Us page. All orders placed with Bluestreak Crystals are processed and distributed from our office in the United Kingdom.
How do I contact customer service? ▾
The Bluestreak Crystals office is open Monday to Friday, from 9am to 3pm (GMT), excluding UK Bank Holidays. The team can be contacted via email, telephone or live chat, full contact details can be found on our Contact Us page.
Our Bluestreak AI assistant will help you via Live Chat. If you prefer to speak to a human its best to email or call our customer service team.
Can I return a product I purchased from you? ▾
We want you to be 100% satisfied with your order. If you have ordered something that is not suitable you can return it to us as long as certain conditions are met. Further details and the returns process can be found on our Returns Policy page.
Can I exchange a product I purchased by mistake? ▾
Unfortunately we are unable to exchange products that have been purchase in error. However, if you completed your purchase less than 30 days ago, you may be able to return the products to us for a refund. Further details and the returns process can be found on our Returns Policy page.
